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Careers at Medicor Imaging

Installation and Support Engineer - Digital Dental and Medical Systems

We are looking for a competent and professional Installation Engineer/Customer Service Representative to install digital dental imaging systems in large enterprise environments and to support and maintain strong relationships with customers.

In addition, responsibilities include training staff on-site at enterprise facilities on software from both an end-user and IT perspective. The candidate should be able to learn and adapt quickly to new technology, have excellent customer service and communication skills, and understand most common concepts of a Windows and TCP/IP networking, including server components.

Problem-solving skills are a must.

Experience with dental digital radiography systems or PACS systems is a plus, as is basic programming experience.

Much of the work in this position is performed at a customer’s location. This position requires a great deal of travel throughout the US and internationally to commercial dental practices, dental schools, US military bases, and hospitals. Must be willing to travel about 25%-40% of the time. Medicor Imaging pays for all travel expenses and offers GSA per diem rates for meals while traveling.

Required Experience

Windows 7 and Newer (advanced)

  • Troubleshooting drivers
  • Troubleshooting software
  • Dealing with secured networks
  • Windows registry

Windows Server 2008 and Newer (moderate)

  • Active Directory
  • Security
  • Windows registry
  • Internet Information Services
  • File sharing

SQL Server 2008 and Newer (basic)

  • Backing up and restoring databases
  • Creating databases
  • Management Studio
  • Willingness to learn basic to intermediate SQL Statements

Networking (moderate)

  • DHCP
  • DNS
  • Firewalls (Windows, general concepts)
  • Subnets/VLANs (concepts)

Customer Service

  • Support over the phone, over remote desktop control, and on-site
  • Collaborate with engineering to improve product
  • Handle issues with clients while maintaining a professional attitude
  • Train a group of end users effectively
  • Document software workflow / processes effectively

Desired Experience

Dental Digital Radiography

  • Phosphor plate systems (ScanX, DenOptix, Optime, etc.)
  • Pan/Ceph systems (Planmeca, Carestream, Gendex, Soredex, Sirona, etc.)
  • Intraoral Systems (Planmeca, Carestream, Gendex, Schick, Sirona, etc.)
  • Intraoral Cameras

Electronic Dental / Medical Records (e.g., PM systems, EHR, EDR, EMR)

PACS / DICOM

Basic programming experience — Visual Basic, VBScript, C/C++, HTML, ASP/ASP.NET

Advanced SQL query experience

How to Apply

Send your resumé with cover page to recruiting@medicorimaging.com.

To submit your resumé or to get more information about starting a career at Medicor Imaging, contact:
recruiting@medicorimaging.com.